FR450-280-4069Request a quote

Privacy policy

This policy explains what personal information we collect on this site, why, who we share it with and how to exercise your rights, in accordance with Quebec's Act respecting the protection of personal information in the private sector (Law 25).

Updated on

1. Who are we?

Legal business name (“Entretien Pristal,” “we”) operates the website entretienpristal.com. We are committed to protecting the personal information you share with us.

  • Phone: 450-280-4069
  • Email: Info@groupepristal.com
  • Quebec enterprise number (NEQ): NEQ

2. Person responsible for the protection of personal information

The person responsible for protecting personal information at Entretien Pristal is:

  • First name Last name, title, for example Owner
  • Email: privacy officer's email
  • Phone: privacy officer's phone

Contact this person with any question, access request, correction request or complaint about your personal information.

3. What information do we collect?

When you fill out the quote form, we collect only:

  • your last name and first name;
  • your email address;
  • your phone number;
  • the type of facility and the service requested;
  • the language of the form, the page it was sent from and the date it was sent.

We never ask for banking details, a social insurance number or sensitive information through this site. No personal information is placed in page addresses (URLs).

Our hosting provider may keep technical logs (IP address, date and time, page requested) to keep the site secure and working. Audience measurement data is collected only if you accept it (see section 8).

4. Why do we collect it?

We use your information only to:

  • prepare and send you your quote;
  • contact you about your request;
  • schedule cleaning, if you become a client;
  • filter out fraudulent or automated requests (spam);
  • meet our legal and accounting obligations.

We do not sell your personal information and we do not rent it to anyone.

By checking the consent box and sending the form, you agree that we may use your information for the purposes described above. This consent is needed for us to prepare your quote.

You can withdraw your consent at any time by writing to the person named in section 2. Withdrawing consent may prevent us from acting on your request.

6. Who do we share your information with?

Your information may be shared with the service providers who help us run the site and handle incoming requests:

  • website hosting: Solutions Onyx, using Vercel Inc.;
  • routing of form submissions: Make (Celonis);
  • email: Info@groupepristal.com;
  • audience measurement, only if you accept it: Google Analytics (Google LLC).

These providers may access your information only as needed for their services and are required to protect it. We may also disclose your information where required by law.

7. Information processed outside Quebec

Some of our providers process or host data outside Quebec, including in the United States. Information sent through the form may therefore be processed outside Quebec and be subject to the laws of those jurisdictions.

Before using these providers, we assessed the privacy risks involved and we rely on contractual commitments to ensure your information receives adequate protection.

8. Cookies and audience measurement

No measurement cookie or tracking tool is turned on without your consent. On your first visit, a banner lets you accept or decline audience measurement; declining is as easy as accepting.

If you accept, Google Analytics sets cookies that tell us how the site is used (pages viewed, visit length, device type). If you decline, nothing is loaded.

Your choice is saved in your browser so the banner does not reappear on every page. You can change it at any time with the “Cookie settings” link at the bottom of each page, or by clearing the site's data in your browser.

9. How long do we keep it?

We keep your information only as long as needed for the purposes it was collected for:

  • quote requests that do not proceed: 12 months;
  • client records: 12 months.

After those periods, the information is destroyed or anonymized.

10. Your rights

You have the right to:

  • access the personal information we hold about you;
  • have inaccurate, incomplete or ambiguous information corrected;
  • withdraw your consent to its use;
  • ask for your information to be deleted when keeping it is no longer justified;
  • receive your information in a structured, commonly used technological format;
  • file a complaint with Quebec's Commission d'accès à l'information.

To exercise any of these rights, write to the person named in section 2. We will respond within 30 days of receiving your request.

11. Security

We take reasonable measures to protect your information against loss, theft and unauthorized access: an encrypted connection (HTTPS) across the site, access limited to those who need it and protected passwords.

If a confidentiality incident presents a risk of serious harm, we will notify the people affected and the Commission d'accès à l'information, as required by law.

12. Changes

We may update this policy. The date of the most recent update appears at the top of the page.

CallQuote